New Patient Onboarding at BHG
Starting treatment can feel like a big step. In this video, Dr. Ben Nordstrom walks through the patient onboarding process at BHG and explains what new patients can expect during their first appointment.
From the initial assessment to setting goals, this overview is designed to help you feel informed, supported and prepared as you begin care. The patient onboarding process is built to create a welcoming experience where you feel understood and respected from the start.
This video is helpful for anyone who wants to better understand how care begins at BHG. Whether you are a new patient, a family member or a referral partner, the patient onboarding process provides a clear and compassionate overview of what to expect.
What Happens During Your First Appointment
At your first appointment, your care team gets to know you. During the patient onboarding process, they learn about your history, needs and goals.
They complete an initial assessment, talk with you about your experiences and outline next steps. Together, you create a clear path forward that feels manageable and supportive.
A Patient-Centered Approach from Day One
At BHG, we center the patient onboarding process around you. Our care teams create a safe, respectful environment where you can ask questions, share openly and feel heard.
This patient-centered approach builds trust early and creates a strong foundation for ongoing care.
Setting Goals and Building a Plan
During the patient onboarding process, you and your care team set goals together. You define goals based on your needs and you can adjust them over time.
Your care team works with you to create a plan that supports your goals and helps you take meaningful steps forward. You do not need to have everything figured out on day one. You can start where you are and move forward at your own pace.
Support Every Step of the Way
Starting treatment is just the beginning. The patient onboarding process helps you feel supported from your first visit and beyond.
BHG care teams guide, support and partner with you as you continue your recovery journey.
